FAQ

Orders

How long is handling time?

Handling time is 1-3 business days, Monday through Friday, excluding holidays. The order cut-off time is 2:00 PM Eastern. Orders placed after 2:00 PM Eastern begin handling the next business day.

Can I update an order?

Email us as soon as possible at hello@arden-york.com if handling has not started, we will try to help with address updates, item changes, or cancellation requests.

Shipping

How much is shipping?

We ship to addresses in the United States. Standard Shipping is a flat rate of $4.99. We do not offer free shipping thresholds.

What is the transit time?

Transit time is 5-10 business days after the order ships, Monday through Friday.

What is the total delivery time?

Combined handling and transit is typically 6-13 business days from order to delivery.

These timeframes are estimates and can change because of carrier volume, weather, or other delays outside our control.

Where do I find tracking?

When your order ships, we send tracking details to the email used at checkout. Tracking may take 24–72 hours to show movement after the carrier receives the package.

Returns

What is the return window?

Arden York accepts returns for both defective and non-defective products. The return window is 30 days after delivery. Returns are by mail only. Items must be in new condition only: unworn or unused, with tags, in the original packaging, and with proof of purchase.

Who pays return shipping?

Who pays depends on the reason:

  • If you are not satisfied (change of mind, size, color, or any other non-defective return): the customer is responsible for the return shipping label.
  • If the item is broken, damaged, defective, or incorrect: we are responsible for the return shipping label.

There is no restocking fee on eligible returns. We do not accept exchanges.

When are refunds issued?

Approved refunds are sent to the original payment method within 10 days after we receive and inspect the return.

Payments

Available payment methods are shown at checkout and may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Options can vary by location, device, and checkout settings. Payments are processed securely, and Arden York does not store full card details.

Contact

Email: hello@arden-york.com
Phone Number: +1 954-378-8836
Contact Form: Click Here

Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST

Arden York is operated by F1 Group LLC.

Location:
710 Mulberry Pl
Valley Stream, NY 11581
United States