FAQ

Frequently Asked Questions

Orders

How long does it take to process my order?

Orders are typically processed within 1–3 business days before being shipped.

How long does shipping take?

  • United States: 7–10 business days
  • International: 10–14 business days

Please note that delivery times are estimates and may vary due to carrier delays or customs processing.

How can I track my order?

Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Can I change or cancel my order?

If your order has not yet been processed, we’ll do our best to accommodate your request. Please contact us as soon as possible after placing your order.

Shipping

Do you ship internationally?

Yes! Arden York ships to many countries worldwide. Shipping options and rates are displayed during checkout.

My tracking hasn’t updated. Is that normal?

Yes. Tracking information may take 24–72 hours to update after your order has shipped.

My package is delayed. What should I do?

Occasionally, shipping carriers experience unexpected delays. If your package appears significantly delayed, please contact our support team and we’ll gladly assist you.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

When will I receive my refund?

Once your return has been received and inspected, approved refunds are typically issued to your original payment method within 5–10 business days.

Payments

What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal

Is my payment information secure?

Absolutely. All payments are securely processed using industry-standard encryption through trusted payment providers.

Products

Are your product photos accurate?

Yes. We strive to display our products as accurately as possible. However, slight variations in color may occur due to different screen settings and lighting conditions.

What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery with your order number and photos of the item. We’ll work quickly to resolve the issue.

Contact Us

How can I reach customer support?

Email: hello@arden-york.com

Phone: (954) 378-8836

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM PST

How quickly do you respond?

Our team typically responds to all inquiries within 1 business day.