Shipping policy

At Arden York, we’re committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days.
Order cut-off time is 2pm EST.
Orders are processed Monday through Friday, excluding holidays.
Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times are separate from shipping times.

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping costs are calculated at checkout based on your destination and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders.

Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your package throughout its journey.

If you have not received tracking information within 5 business days of placing your order, please contact our support team.

Please ensure your shipping address is accurate before completing your purchase.

Arden York is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your package appears to be lost or has experienced an unusual delay, please contact us and we’ll gladly assist in resolving the issue.

If you have any questions regarding shipping or your order, we’re happy to help.

Email: hello@arden-york.com
Phone: (954) 378-8836
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
Location: Miami, Florida, USA