Refund policy
Return Window
Arden York accepts returns for both defective and non-defective products. Customers have 30 days after delivery to request a return for eligible items. Returns are by mail only. Please contact us before mailing anything back so we can match the return to the correct order and provide instructions.
New Condition
Returned items must be in new condition only: unworn or unused, in the same condition received, with tags attached, in the original packaging, and with the receipt or other proof of purchase.
How To Start
Email hello@arden-york.com with your order number, checkout email, and the item you want to return. If the return is accepted, we will send mail-in return instructions. Items sent back without first requesting a return will not be accepted.
Return Shipping
Returns are by mail. Who pays for the return depends on the reason:
- If you are not satisfied (change of mind, size, color, or any other non-defective return): the customer is responsible for the return shipping label.
- If the item is broken, damaged, defective, or incorrect: we are responsible for the return shipping label.
A trackable shipping method is recommended.
Restocking Fee
There is no restocking fee on eligible returns.
Exchanges
We do not accept exchanges. To get a different item, return the eligible item for a refund and place a new order.
Refund Processing Time
We will notify you after your return is received and inspected. If approved, the refund will be issued to your original payment method within 10 days. Your bank or card issuer may need additional time to post the credit. If more than 15 days have passed since approval, contact hello@arden-york.com
Contact Us:
Email: hello@arden-york.com
Phone Number: +1 954-378-8836
Contact Form: Click Here
Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST
Arden York is operated by F1 Group LLC.
Location:
710 Mulberry Pl
Valley Stream, NY 11581
United States
